Reference

Terms That Govern Your 99bee Account

These terms set out what you agree to when you open and use a 99bee account — covering how your wallet works, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
99bee Terms That Govern Your 99bee Account
HOW WE HANDLE ACCOUNTS

Account Security and Policy Practices

Your account data, wallet linkage, and transaction history are handled with standard security measures — including encrypted connections for all bKash, Nagad, and Rocket interactions. We do not share your personal details with third parties for marketing purposes. Here is how we approach the key areas these terms govern.

Wallet Verification

Before your first withdrawal, we confirm the mobile wallet — bKash, Nagad, or Rocket — matches the account holder name. This step protects your funds and prevents unauthorised payouts.

Account Security

Each login on mobile or browser triggers an OTP check tied to your registered number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

We retain account records, transaction logs, and wallet verification data for as long as required under applicable regulations and our internal audit period.

Policy Change Requests

To request a review of an account action taken under these terms, contact support with your account ID. Formal reviews are escalated within one business day.

TERMS QUERY CHANNELS

Reach Us About These Terms

If any part of these terms is unclear, or you want to dispute an account decision, our support team handles terms-related queries directly. Reach us through live chat, email, or the in-app message form — whichever suits your device. We aim to respond to formal terms disputes within the same business day.

Live Chat Start a chat from your account dashboard. For terms disputes, describe the specific clause or account action you want reviewed so we can locate your case quickly.
Email Support Send your terms query to our support address from the email registered on your account. Include your account ID and the relevant section of these terms.
In-App Message Use the message form inside your 99bee account on mobile or browser. Attach any screenshots of the account action you are querying for faster resolution.

Common Questions About 99bee Terms

These are the questions we see most often about how our terms apply to accounts, wallets, and access. If your question is not here, live chat is the quickest path to an answer.

Access to 99bee and the applicability of these terms depends on your local law and eligible region. Using the platform where it is not permitted is a breach of these terms.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Third-party wallet use will result in a withdrawal hold pending verification.

Multiple accounts on a single device or under the same identity breach these terms. Any duplicate account may be suspended and balances held pending a formal review by our team.

Contact support via live chat or email with your account ID and the reason for dispute. Formal reviews are escalated within one business day and you will receive a written response.

We may update these terms at any time. Continued use of your account after an update means you accept the new version. Check this page periodically for the current terms.

Where a specific promotion sets out its own conditions, those apply to that offer only. For everything else, these general terms govern your account and wallet activity.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.