Reference

How 99bee Handles Your Personal Data

This Privacy Policy explains what information we collect when you use your 99bee account, how we use it, and what choices you have — including how data connects to your bKash, Nagad, or Rocket wallet activity.

Data collected only as neededWallet activity kept separate from public dataYour rights to access and updateContact us to request deletionBangladesh-focused account support

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or remove the personal data we hold about you, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request. Response times can vary — we aim to acknowledge data requests within a few business days. Please have your account details ready when you contact us so we can locate your records quickly.

Live Chat Open the chat window from your 99bee account page. Mention your privacy request in the first message so our team routes it to the right person straight away.

Email Support Send your data request by email with your registered contact number and the specific information you want to access, correct, or delete from your account.

Account Help Portal Log in and visit the Help section of your account. Submit a data request ticket — this keeps a record of your submission and makes follow-up easier on both sides.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use SSL encryption across the 99bee platform, which means data moving between your device and our servers — including wallet details you enter during a bKash or Nagad transaction — is protected in transit. Our account security model also includes session monitoring so unusual login activity is flagged before it becomes a problem. Below are the four areas we focus on most when it comes to your data.

Cookie Controls

We use session cookies to keep you logged in on your usual device. You can clear cookies through your mobile browser settings at any time, which will end your active session.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If your number changes, update it through account settings before your next bKash or Rocket transaction.

Data Retention

We keep your account data for as long as your account is active. Once you close it, we retain only what applicable law in your region requires us to hold.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion. Submit your request via live chat or email — we will confirm receipt and outline the next steps.

What We Collect and Why We Collect It

99bee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 99bee account, we collect the details you enter during registration — your name, contact number, and the payment method you link, whether that is bKash, Nagad, or Rocket. We collect transaction records tied to deposits and withdrawals through these wallets so we

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can verify your account activity and process your requests accurately. We also gather device identifiers and session data — browser type, IP address, and the pages you visit — to keep your account secure and to understand how our mobile experience performs. Cookies help us remember
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your login state so you are not prompted again on your usual device. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those providers need to complete your transaction. How
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long we hold your data depends on account status and any obligations that apply under applicable law in your region. If you close your account, we retain only what we are required to keep. You can ask us to tell you exactly what we hold about
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you — the support section below explains how.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at 99bee

Here are the questions we hear most often about data, cookies, wallet privacy, and your rights as a 99bee account holder. If your question is not covered here, contact our support team directly.

We collect your name, mobile number, and the payment method you link — bKash, Nagad, or Rocket. We also log device details and session data to keep your account secure.

We share wallet data only with the payment processor needed to complete your transaction. We do not sell or pass your payment details to unrelated third parties.

Contact us via live chat or email with your registered account details. We will identify what we hold and send it to you within a reasonable timeframe under applicable law.

Yes. Submit a deletion request through live chat or the account help portal. We will remove your data except for records we are legally required to retain in your region.

Cookies keep your login session active on your device so you do not have to re-enter your details each visit. You can clear them via browser settings, which will end your current session.

After account closure, we retain only the data required by applicable law in your region. Once that period ends, remaining personal data is removed from our active systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How 99bee Handles Your Personal Data

How to Contact Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy at 99bee

01 What personal data does 99bee collect when I register?

02 Does 99bee share my bKash or Nagad details with anyone?

03 How do I request a copy of the data you hold about me?

04 Can I ask 99bee to delete my personal data?

05 How does 99bee use cookies on my mobile browser?

06 How long does 99bee keep my account data after I close my account?

Privacy Policy

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