Reference

Terms That Govern Your Account

Using 99bee means you agree to the terms set out here — covering account access, wallet activity through bKash, Nagad, and Rocket, and how we handle your data. Access and eligibility depend on your local law and the regions where this platform operates.

Account TermsWallet PolicyEligibility by RegionData HandlingContact Rights
99bee Terms That Govern Your Account
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data stays with us and is not sold to third parties. Here is how we manage the key areas that matter to you.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference — bKash, Nagad, or Rocket — so you do not re-enter it each visit.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

You can request access to, correction of, or deletion of your personal data by contacting support with your account ID. We aim to respond to data requests within a reasonable timeframe.

LEGAL CONTACT

Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles policy queries directly. Reach out through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat

Start a chat from the account dashboard. Policy and account queries are handled by the same team — reference your registered mobile number to speed things up.

Email Support

Send your legal or data query to our support address. Include your account ID and the specific policy section you are asking about for a direct response.

Help Centre

Our help centre covers account rules, wallet verification steps, and data request procedures. Check there first — most policy questions are answered without needing to contact us.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data, and eligibility.

Eligibility depends on your local law and the regions where 99bee operates. It is your responsibility to confirm that accessing this platform is permitted under the laws of your jurisdiction before registering.

No. The wallet you use for deposits and withdrawals must be registered in your own name. Third-party wallet transfers are not accepted and may result in account suspension.

Contact support via live chat or email with your account ID and a clear data request. We will confirm what information we hold and provide it within a reasonable timeframe.

We retain transaction and account records for a period after closure as required by applicable rules. You can ask us what we keep and for how long by submitting a data request.

We may update these terms and will note the revision date at the top of this page. Continuing to use the platform after an update means you accept the revised version.

Contact support immediately through live chat or email. We can lock your account while we investigate. Always use the OTP login flow and keep your registered mobile number secure.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.